Privacy Policy

At SpringTrax, we care a great deal about keeping your private data private. Our promise is to always protect the data we collect and respect your preferences regarding how we contact you.

This Privacy Policy describes the manner in which Spring Trax, Inc. collects, uses, maintains and discloses information collected from users (referred to as "User") of the website, other related web properties maintained by Spring Trax, Inc., the SpringTrax monitoring tool, and the account area (collectively referred to as "Site"). This privacy policy applies to all products and services offered by Spring Trax, Inc.

Use Of Your Account

The User is solely responsible for the security of their account information, including keeping passwords safe. By using our Site, you agree to immediately notify Spring Trax, Inc. of any unauthorized use of your account or any other breach of security known to you.

Personal Identification Information

We collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register for a SpringTrax account, subscribe to our newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, domain information, general business information, or credit card information.

We collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, however doing so may prevent them from engaging in certain activities on our Site.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our Site does use "cookies" to enhance the User's experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of our Site may not function properly, including the areas that require Users to login.

How We Use Collected Information

Spring Trax, Inc. collects and uses Users personal information for the following purposes:

  • To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To provide customer service specific to the User: Information specific to an individual User may be used to help address needs specific to that User.
  • To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site: We will use feedback you provide to improve our products and services.
  • For research and analysis: We may use aggregated, non-personally-identifiable information about our Users in related research and analysis projects.

How We Use Collected Emails

We send customers emails pertaining to their account and specific activities within the account to a User's collected email addresses. A User's email may also be used to respond to inquiries, questions, and/or other requests. Finally, a User can opt-in to our newsletter email communications that contain news, updates, related product or service information, etc. All customers will be automatically subscribed to newsletter email communications.

If at any time the User would like to unsubscribe from receiving any of these emails from Spring Trax, Inc., we include unsubscribe instructions at the bottom of each email or a User may contact us via our Site.

How We Protect Your Information

We adopt appropriate data collection, storage, processing practices, and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, and data about your account stored on our Site. No transaction information is stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing Your Personal Information

We will never sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors, users, and data within user accounts for the purposes outlined above.

Also, Spring Trax, Inc. may use third party service providers to help us operate our business. This might include sending out newsletters or collecting payment information. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third Party Websites

Because we want to provide Users with relevant information our Site will provide helpful links to other websites. We do not control the content or links that appear on these third-party websites and we are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interacting with any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes To This Privacy Policy

Spring Trax, Inc. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page and post an alert in our login area. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance Of These Terms

By using our Site, you signify your acceptance of this privacy policy. If you do not agree to this policy, please do not use our Site or pay for a Spring Trax account. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting SpringTrax, Inc.

If you have any questions about this Privacy Policy, the practices of Spring Trax, Inc., or your dealings with this site, please contact us at:

Spring Trax, Inc.

6732 W. Coal Mine Ave #445
Littleton, CO 80123

(720) 441-2373

This document was last updated on May 18, 2013.

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